Home 2

Yes. We offer free shipping throughout Europe, with no minimum purchase amount. Orders are delivered via a tracked transport service and require a signature upon delivery.

Important: we do not deliver to PO boxes.

Once your order has been dispatched, you will receive an email with the tracking information.

You will be able to use the provided data to check the status of your shipment.

If you have any query about your order, you can contact our customer service team.

Yes. You have 15 days from receipt of the order to request a return or exchange.

Exchanges and returns are free.

For the return or exchange to be accepted, the piece of jewellery must be in perfect condition, with no signs of use or deterioration, and comply with our return conditions.

Once we receive the product, we will check that everything is in order before processing the exchange or refund.

Don't worry. The size adjustment is included.

If the size you have chosen is not suitable, you can request a size adjustment within the period established for exchanges and returns.

The adjustment will be made whenever possible and in accordance with the characteristics of the part.

If you have any doubts about your size, we recommend contacting us before placing your order to help you choose the right measurement.

Once we receive your return, we will check that the piece of jewellery is in perfect condition and complies with our return conditions.

Once this check has been carried out, we will process the refund for the corresponding amount.

The refund will be made using the same payment method used to make the purchase. The time it takes to appear in your account may depend on your bank or payment provider.

You can make your purchase via:

• Credit or debit card

• Bizum

All payments are processed using secure payment platforms.

On each product page you will find detailed information on the materials, finishes and characteristics of each piece of jewellery.

We recommend checking the product description before making your purchase.

If you need further information about a specific piece, you can contact us and we will be happy to help you.

If you receive a damaged, defective or different piece of jewellery to the one you ordered, please contact us as soon as possible, quoting your order number and explaining what happened.

To help us manage the issue, we recommend attaching photographs of the piece of jewellery and the packaging received.

Our team will review the case and let you know the next steps to resolve it.

To correctly choose your ring size, you can use one of these methods:

OPTION 1 

Measuring a ring that already fits you well

If you have a ring that fits you perfectly on the finger where you want to wear the new piece of jewellery:

Place the ring on a flat surface.

Measure the inside diameter of the ring, from one inner edge to the other, in millimetres.

Compare the measurement with our size chart.

OPTION 2

Measure your finger size

You can also measure the finger directly:

Wrap the finger with a flexible tape measure or a thin strip of paper.

Mark the point where the ends join.

Measure the obtained length in millimetres.

Check our size guide.

TIPS FOR A MORE ACCURATE MEASUREMENT

Do not pull the tape or paper too tight.

Check that the size allows the ring to pass comfortably over the knuckle.

Avoid taking measurements when your hands are very cold or very hot.

Repeat the measurement several times.

If you are between two sizes, we recommend choosing the larger size.

If you still have doubts, get in touch with us before placing your order and we will help you find the right size.

All WYLOA jewellery is handcrafted in 18-carat gold, making it durable and resistant to the passage of time. As delicate, high-value pieces, they must be handled with care. To keep them looking beautiful and at their best, please follow these tips:

Clean them regularly using soap, warm water and a brush.
Avoid contact of the piece of jewellery with chemical products such as detergents or alcohol.
Do not put the jewellery in salt water, as it can cause it to lose its shine.